Responsible Gambling
At Casilando, we are committed to providing a safe and responsible gaming environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
Casilando is licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-014) and adheres to all UK gambling regulations. We are dedicated to preventing gambling-related harm and ensuring that our services are used responsibly.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. Some warning signs include:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying about gambling activities to family or friends
- Neglecting work, family, or social responsibilities due to gambling
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
Responsible Gambling Tools
We provide various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on how much you can lose over a specific period to help manage your gambling budget.
Session Time Limits
Control how long you spend gambling by setting time limits for your gaming sessions.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent.
Self-Exclusion
Temporarily or permanently exclude yourself from accessing your account. Self-exclusion periods can range from 24 hours to permanent exclusion.
Take a Break
Take a short break from gambling with our cooling-off feature, available for periods of 24 hours, 48 hours, 1 week, or 1 month.
Age Verification
Gambling is strictly prohibited for anyone under the age of 18. We use advanced age verification systems and regularly monitor accounts to prevent underage gambling. If you suspect someone under 18 is using our services, please contact us immediately.
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
UK Support Organizations
GamCare
Free, confidential advice and support for anyone affected by gambling problems.
Phone: 0808 8020 133
Website: www.gamcare.org.uk
Live Chat: Available 24/7
Gamblers Anonymous
Fellowship of men and women who share their experience to help others recover from gambling addiction.
Website: www.gamblersanonymous.org.uk
BeGambleAware
Independent charity providing information and advice about gambling.
Website: www.begambleaware.org
Gordon Moody Association
Residential treatment and support for gambling addiction.
Phone: 01384 241292
Website: www.gordonmoody.org.uk
GAMSTOP
GAMSTOP is a free service that allows you to self-exclude from all online gambling companies licensed in Great Britain. Once registered, you cannot access gambling websites or apps for your chosen period.
Website: www.gamstop.co.uk
Financial Support
If gambling has caused financial difficulties, these organizations can help:
StepChange Debt Charity
Free debt advice and solutions.
Phone: 0800 138 1111
Website: www.stepchange.org
Citizens Advice
Free, independent advice on money and legal issues.
Website: www.citizensadvice.org.uk
Contact Us
If you need assistance with responsible gambling tools or have concerns about your gambling, our customer support team is available 24/7:
- Email: [email protected]
- Live Chat: Available on our website
- Phone: +44 203 807 0736
Staff Training
All Casilando staff receive regular training on responsible gambling practices and are equipped to identify and assist customers who may be experiencing gambling-related problems.
Regular Reviews
We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with current best practices and regulatory requirements.
Last updated: March 15, 2026
Remember: Gambling should be fun. When the fun stops, stop.
