Privacy Policy

Effective Date: March 1, 2026

Welcome to Casilando. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit and use our website www.casilando.com (the "Site") and our services, in accordance with the UK data protection laws including the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone numbers.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect data directly from you when you register an account, make a deposit, or otherwise interact with our Site. We also collect data automatically through cookies and similar technologies when you use our Site. Additionally, we may receive information from third parties such as identity verification services and payment providers.

3. Use of Your Information

We use your personal data for the following purposes:

To provide and manage your account and access to our services.
To process deposits, withdrawals, and other transactions.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering and age verification.
To communicate with you regarding your account, transactions, and promotional offers.
To improve and personalize our services and website experience.
To monitor and prevent fraud, abuse, and other unlawful activities.
To comply with legal obligations and respond to lawful requests from public authorities.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where you have given it.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving services and preventing fraud, provided they do not override your rights.

5. Sharing Your Information

We may share your personal data with:

Service providers and partners who help us operate our business, such as payment processors, identity verification services, and IT providers.
Regulatory authorities, law enforcement, or other government bodies as required by law or regulation.
Other third parties with your consent or as otherwise disclosed at the time of collection.

All third parties are required to protect your data in accordance with applicable data protection laws.

6. International Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

You have the following rights under UK data protection law:

Right to access your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (to be forgotten) in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent at any time, where processing is based on consent.

To exercise your rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. For more information, please see our Cookie Policy.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

Casilando Customer Support
Email: [email protected]
Address: Casilando Ltd, 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123

For more information about your data protection rights, you may also contact the Information Commissioner's Office (ICO) at https://ico.org.uk.